List of active policies

Name Type User consent
Site policy Site policy All users
Privacy statement Privacy policy All users


This site ( uses cookies through which Sol.One, as data controller, collects and processes personal data. For a personalised browsing experience, click below to accept the cookies. All cookies are necessary for the functioning of this website and will be active as from the moment you visit our website. We do not use marketing cookies nor any third party cookies.

For further information on how Sol.One, as data controller, processes your personal data, you can always consult our Privacy Statement via "Policies and agreements" on your profile page.

Full policy

Any user can send a message to the privacy officer via the 'Contact the privacy officer' link on their profile page. 

In addition, they can request a copy of all of their personal data or request that their personal data should be deleted as follows:

  1. Go to your profile page (via the user menu).
  2. Click the link 'Data requests' then click the 'New request' button.
  3. Select 'Export all of my personal data' or 'Delete all of my personal data' as appropriate.
  4. Save changes.


Privacy and Cookies Statement

Full policy

This website is owned by SOl.One nv

Headquarters: Baron Ruzettelaan 3 bus 4.1, 8310 Brugge, Belgium

Phone: +32 50 343326  


VAT Number: BE 0567.794.943 - RPR Brugge

Sol.One nv processes personal information in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please contact

Purposes of the processing

Sol.One nv collects and processes customers’ personal data for customer and order management (customer administration, order/delivery follow-up, invoicing, RMA, service, support, solvency follow-up and the sending of marketing and personalized advertising).

Legal foundation for the processing

Personal data is processed based on Article 6.1. [(a) consent,] [(b) (required for the implementation of an agreement),] [(c) (required to satisfy a legal obligation)], [(f) (required for the protection of our legitimate interest in entrepreneurship)] of the General Data Protection Act. Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw the given consent.] 

Transfer to third parties

If required to achieve the set purposes, the customers’ personal data will be shared with other companies from the same group within the European Economic Area, which are linked directly or indirectly with Sol.One nv or with any other partner of Sol.One nv. Sol.One nv guarantees that these recipients will take the necessary technical and organizational measures for the protection of personal data. 

Retention period

Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data

The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions. Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company. In order to exercise the aforementioned rights, the customer is requested to send an e-mail the following address:

On the training website of Sol.One (htpps:// any user can send a message to the privacy officer via the 'Contact the privacy officer' link on their profile page. In addition, they can request a copy of all of their personal data on the training website or request that their personal data should be deleted from the training website.

Direct marketing

The customer is entitled to object free of charge to the processing of any processing of their personal data aimed at direct marketing.


The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels -

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do many different jobs, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies will not collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location. 

There are mainly four kinds of cookies:

Session cookies last only for the session. They are erased when the user closes the web browser.

Persistent cookies remain even after the session is closed. They are stored on a user’s hard drive until they expire (persistent cookies are set with expiration dates) or until the user deletes the cookie. Persistent cookies may be used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific website.

First-party cookies belong to the site where you chose to go.

Third-party cookies are fetched from a site whose content is retrieved indirectly for example through an image tag or a banner.

The majority of browsers support them (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.). However, you can set your browser to decline cookies, or you can delete your cookies at will.

What cookies do we use?

Generally, our cookies perform up to three different functions:

1. Essential cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify the user and ensure the user can access the registration or log in pages . These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. This category should not be disabled. If a user opts to disable these cookies, the user will not be able to access all of the content that such pages entitles them to.

2. Performance and analytics cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is only used to improve how a website works.

3. Functionality cookies

We may use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customization preferences, such as which regional edition of the website you want to see when you log in. We may also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

How can I control or delete cookies?

You can enable, disable or delete cookies at browser level. In order to do this follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly. The training part will not work at all.